ACH Reversal and Recall Policy and Procedures

ECSI must be notified by phone, chat, or email within four banking days from the date the ACH (Direct Deposit) Refund was Issued.

• If reported after 12 pm Eastern on banking day four, ECSI can not guarantee that the ACH Reversal will be submitted on time. A Student may be required to request an ACH Recall.
• If reported after four banking days from the date the Direct Deposit Refund was Issued, the Student will be required to request an ACH Recall.

Please note that an ACH Reversal Request does not guarantee that the funds will be returned to ECSI. If the funds are returned to ECSI, the funds will automatically be reissued according to the current Refund Delivery Method on file for the Student's Refund account.

To request an ACH Reversal, please contact our Customer Service Team via Live Chat, Monday-Friday 8am-7pm EST, or call us at 1-844-760-6052, Monday-Friday 7:30am-8pm EST

ECSI must be notified by phone, chat, or email within 60 calendar days from the date the ACH (Direct Deposit) Refund was Issued. An ECSI employee will email the necessary Affidavit paperwork to the Student's email address. ECSI must receive the signed (wet signature required), notarized and completed Affidavit by mail within 30 calendar days from the date ECSI provided the Affidavit paperwork to the Student, and no later than 90 calendar days from the date the Direct Deposit Refund was Issued. Please note that a faxed, scanned, or electronic image of the Affidavit will not be accepted.

Please note that an ACH Recall Request does not guarantee that the funds will be returned to ECSI. If the funds are returned to ECSI, the funds will automatically be reissued according to the current Refund Delivery Method on file for the Student's Refund account.

To request an ACH Recall, please contact our Customer Service Team via Live Chat, Monday-Friday 8am-7pm EST, or call us at 1-844-760-6052, Monday-Friday 7:30am-8pm EST

ECSI must be notified by phone, chat, or email within 60 calendar days from the date the ACH (Direct Deposit) Refund was Issued. An ECSI employee will email the necessary Affidavit paperwork to the Student's email address. ECSI must receive the signed (wet signature required), notarized and completed Affidavit along with a copy of the police report by mail within 30 calendar days from the date ECSI provided the Affidavit paperwork to the Student, and no later than 90 calendar days from the date the Direct Deposit Refund was Issued. Please note that a faxed, scanned, or electronic image of the Affidavit will not be accepted.

Please note that an ACH Recall Request does not guarantee that the funds will be returned to ECSI. If the funds are returned to ECSI, the funds will automatically be reissued according to the current Refund Delivery Method on file for the Student's Refund account.

To request an ACH Recall, please contact our Customer Service Team via Live Chat, Monday-Friday 8am-7pm EST, or call us at 1-844-760-6052, Monday-Friday 7:30am-8pm EST