Customer Service Holiday Hours
Monday, December 24, 2018, 7:30 AM to 5:00 PM EST
Tuesday, December 25, 2018, Closed
Monday, December 31, 2018, 7:30 AM to 5:00 PM EST
Tuesday, January 1, 2019, Closed
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Get 24/7 help from our virtual ECSI Chat Assistant, any time and from anywhere.
CALL US
Call our ECSI Virtual Phone Assistant to get 24/7 help with questions about your account.
Student Loans
Billing Statements | Making Loan Payments | Past Due Student Loans | Loan Benefits and Entitlement Options
Refund Disbursements for Financial Aid
Refund Status | Refund Delivery Details | Details About Your Refund
1098-T & 1098-E Tax Documents
Tax Statement Status | Tax Statement Delivery Details | Information on Your Tax Statement
Live student loan specialists are available Monday to Friday, 7:30 AM - 9:00 PM Eastern Time. Live contact center specialists for other services are available Monday to Friday, 7:30 AM - 8:00 PM Eastern Time.
Student Loans
Billing Statements | Making Loan Payments | Past Due Student Loans | Loan Benefits and Entitlement Options
Unpaid Tuition & Fees
Past Due Tuition & Fees with Your School | Payments Plans for Your Past Due Tuition
QUESTIONS ABOUT PAST DUE LOANS SHOULD BE DIRECTED TO THE STUDENT LOANS PHONE NUMBER.
Refund Disbursements for Financial Aid
Refund Status | Refund Delivery Details | Details About Your Refund
1098-T & 1098-E Tax Documents
Tax Statement Status | Tax Statement Delivery Details | Information on Your Tax Statement
Tuition Payment Plans
Tuition Payment Plans | Adjusting Your Plan Balance | Recalculating Your Plan Payment
You can send written requests for assistance to ECSI, P.O. Box 1289, Moon Township, PA 15108.
Student Loan Advocate
For other contacts and information specific to the state in which you reside or the state in which the college or university you attend resides, please click on the appropriate state.
Student Loan Services Ombudsperson
Dept. of Financial Protection & Innovation
Toll-free Phone: +1 866-275-2677
Email: Ask.DFPI@DFPI.ca.gov
Website: https://studentloanhelp.dfpi.ca.gov/
Colorado Student Loan Ombudsperson
Office of the Attorney General
Toll-free Phone: +1 702-508-6975
Email: studentloans@coag.gov
Website: coag.gov/studentloans
Student Loan Ombudsperson
Connecticut Department of banking
Toll-free Phone: +1 860-240-8299 or +1-800-831-7225
Email: dob.studentloanombuds@ct.gov
Website: https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer
Student Loan and Foreclosure Ombudsman
Toll-free Phone: +1 202-727-8000
Email: dob.studentloanombuds@ct.gov
Website: disb.dc.gov/studentloanhelp
Student Loan Ombudsperson
Office of the Attorney General
Toll-free Phone: +1 800-455-2456
Website: Illinoisattorneygeneral.gov/consumer-protection/student-loan-debt-assistance
Student Loan Ombudsman
Consumer Credit Protection
Toll-free Phone: +1 800-332-8529 or 207-624-8527
Email: cons.credit@maine.gov
Website: https://www.maine.gov/pfr/consumercredit/consumer/student_loans.html
Student Loan Ombudsman
Dept. of Labor, Office of Financial Regulation
Toll-free Phone: +1 410-230-6077 or toll-free at 1-888-784-0136
Email: studentloan.ombudsman@maryland.gov
Website: https://www.dllr.state.md.us/finance/consumers/frslombud.shtml
Attorney General-Student Loan Ombudsman
Toll-free Phone: +1 888-830-6277
Website: Mass.gov/student-loan-assistance
Student Loan Advocate
Dept. of Commerce
Toll-free Phone: +1 651-539-1500
Email: Student.Loan.Advocate.COMM@state.mn.us
Website: https://mn.gov/commerce/money/consumer/student-loans/
You may file a written complaint with the Commissioner of Financial Institutions by submitting a signed complaint form to the Office of the Commissioner. The required complaint form can be found on the home page of the Internet website of the Division of Financial Institutions of the Department of Business and Industry at https://fid.nv.gov, or you may request a complaint form via telephone by calling the toll-free telephone number (866) 858-8951.
Student Loan Ombudsman
Office of the State Treasurer
Toll-free Phone: +1 866-858-8951
Email: SLO@nevadatreasurer.gov
Website: https://fid.nv.gov
Student Loan Ombudsman
Dept. of Banking & Insurance
Toll-free Phone: +1 800-446-7467
Website: https://www.nj.gov/dobi/division_consumers/finance/studentloan/index.html
Student Advocate
NY Dept. of Financial Services
Toll-free Phone: +1 212-480-4918
Email: students@dfs.ny.gov
Website: https://www.dfs.ny.gov/consumers/student_protection
Student Loan Ombudsman
Attorney General’s Office
Toll-free Phone: +1 888-877-4984
Email: DFR.bankingproducthelp@dcbs.oregon.gov
Website: https://dfr.oregon.gov/help/student-loan-help/Pages/index.aspx
Student Loan Protection Center
Attorney General's Office
Toll-free Phone: +1 401-274-4400
Email: studentloans@riag.ri.gov
Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
Toll-free Phone: +1 804-225-2600
Email: studentloan@schev.edu
Website: https://www.schev.edu/students/student-loan-advising
Student Loan Advocate
Washington Student Achievement Council (WSAC)
Toll-free Phone: +1 360-753-7800 or toll-free 833-881-0397
Email: LoanAdvocate@wsac.wa.gov
Website: https://wsac.wa.gov/loan-advocacy
Student Loan Services Ombudsperson
Dept. of Financial Protection & Innovation
Toll-free Phone: +1 866-275-2677
Email: Ask.DFPI@DFPI.ca.gov
Website: https://studentloanhelp.dfpi.ca.gov/
Colorado Student Loan Ombudsperson
Office of the Attorney General
Toll-free Phone: +1 702-508-6975
Email: studentloans@coag.gov
Website: coag.gov/studentloans
Student Loan Ombudsperson
Connecticut Department of banking
Toll-free Phone: +1 860-240-8299 or +1-800-831-7225
Email: dob.studentloanombuds@ct.gov
Website: https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer
Student Loan and Foreclosure Ombudsman
Toll-free Phone: +1 202-727-8000
Email: dob.studentloanombuds@ct.gov
Website: disb.dc.gov/studentloanhelp
Student Loan Ombudsperson
Office of the Attorney General
Toll-free Phone: +1 800-455-2456
Website: Illinoisattorneygeneral.gov/consumer-protection/student-loan-debt-assistance
Student Loan Ombudsman
Consumer Credit Protection
Toll-free Phone: +1 800-332-8529 or 207-624-8527
Email: cons.credit@maine.gov
Website: https://www.maine.gov/pfr/consumercredit/consumer/student_loans.html
Student Loan Ombudsman
Dept. of Labor, Office of Financial Regulation
Toll-free Phone: +1 410-230-6077 or toll-free at 1-888-784-0136
Email: studentloan.ombudsman@maryland.gov
Website: https://www.dllr.state.md.us/finance/consumers/frslombud.shtml
Attorney General-Student Loan Ombudsman
Toll-free Phone: +1 888-830-6277
Website: Mass.gov/student-loan-assistance
Student Loan Advocate
Dept. of Commerce
Toll-free Phone: +1 651-539-1500
Email: Student.Loan.Advocate.COMM@state.mn.us
Website: https://mn.gov/commerce/money/consumer/student-loans/
You may file a written complaint with the Commissioner of Financial Institutions by submitting a signed complaint form to the Office of the Commissioner. The required complaint form can be found on the home page of the Internet website of the Division of Financial Institutions of the Department of Business and Industry at https://fid.nv.gov, or you may request a complaint form via telephone by calling the toll-free telephone number (866) 858-8951.
Student Loan Ombudsman
Office of the State Treasurer
Toll-free Phone: +1 866-858-8951
Email: SLO@nevadatreasurer.gov
Website: https://fid.nv.gov
Student Loan Ombudsman
Dept. of Banking & Insurance
Toll-free Phone: +1 800-446-7467
Website: https://www.nj.gov/dobi/division_consumers/finance/studentloan/index.html
Student Advocate
NY Dept. of Financial Services
Toll-free Phone: +1 212-480-4918
Email: students@dfs.ny.gov
Website: https://www.dfs.ny.gov/consumers/student_protection
Student Loan Ombudsman
Attorney General’s Office
Toll-free Phone: +1 888-877-4984
Email: DFR.bankingproducthelp@dcbs.oregon.gov
Website: https://dfr.oregon.gov/help/student-loan-help/Pages/index.aspx
Student Loan Protection Center
Attorney General's Office
Toll-free Phone: +1 401-274-4400
Email: studentloans@riag.ri.gov
Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
Toll-free Phone: +1 804-225-2600
Email: studentloan@schev.edu
Website: https://www.schev.edu/students/student-loan-advising
- > Washington
Student Loan Advocate
Washington Student Achievement Council (WSAC)
Toll-free Phone: +1 360-753-7800 or toll-free 833-881-0397
Email: LoanAdvocate@wsac.wa.gov
Website: https://wsac.wa.gov/loan-advocacy