Customer Service Holiday Hours

Monday, December 24, 2018, 7:30 AM to 5:00 PM EST

Tuesday, December 25, 2018, Closed

Monday, December 31, 2018, 7:30 AM to 5:00 PM EST

Tuesday, January 1, 2019, Closed

Chat With Us

CHAT WITH US

Get 24/7 help from our virtual ECSI Chat Assistant, any time and from anywhere.

Call Us

CALL US

Call our ECSI Virtual Phone Assistant to get 24/7 help with questions about your account.

Student Loans

+1 (888) 549-3274

Billing Statements | Making Loan Payments | Past Due Student Loans | Loan Benefits and Entitlement Options

Refund Disbursements for Financial Aid

+1 (844) 760-6052

Refund Status | Refund Delivery Details | Details About Your Refund

1098-T & 1098-E Tax Documents

+1 (866) 428-1098

Tax Statement Status | Tax Statement Delivery Details | Information on Your Tax Statement

Need to talk with an ECSI Contact Center Specialist?

Live student loan specialists are available Monday to Friday, 7:30 AM - 9:00 PM Eastern Time. Live contact center specialists for other services are available Monday to Friday, 7:30 AM - 8:00 PM Eastern Time.

Student Loans

+1 (888) 549-3274

Billing Statements | Making Loan Payments | Past Due Student Loans | Loan Benefits and Entitlement Options

Unpaid Tuition & Fees

+1 (844) 454-6100

Past Due Tuition & Fees with Your School | Payments Plans for Your Past Due Tuition

QUESTIONS ABOUT PAST DUE LOANS SHOULD BE DIRECTED TO THE STUDENT LOANS PHONE NUMBER.

Refund Disbursements for Financial Aid

+1 (844) 760-6052

Refund Status | Refund Delivery Details | Details About Your Refund

1098-T & 1098-E Tax Documents

+1 (866) 428-1098

Tax Statement Status | Tax Statement Delivery Details | Information on Your Tax Statement

Tuition Payment Plans

+1 (866) 927-1438

Tuition Payment Plans | Adjusting Your Plan Balance | Recalculating Your Plan Payment

You can send written requests for assistance to ECSI, P.O. Box 1289, Moon Township, PA 15108.

State Specific Information

For other contacts and information specific to the state in which you reside or the state in which the college or university you attend resides, please click on the appropriate state. If your state is not listed, there is no other state-specific contacts or information available.

>   Washington
For assistance and information on repayment and forgiveness options, a Washington Student Loan Advocate is available to provide assistance. The contact information is provided below.

Washington State Student Loan Advocate Information:

Toll-free Phone: +1 (833) 881-0397

Email: LoanAdvocate@wsac.wa.gov

Website: https://wsac.wa.gov/loan-advocacy

  •   >   Washington
    • For assistance and information on repayment and forgiveness options, a Washington Student Loan Advocate is available to provide assistance. The contact information is provided below.

      • Washington State Department of Financial Institutions (DFI)

      Division of Consumer Services

      P.O. Box 41200

      Olympia, WA 98504-1200

      Toll-free Phone: 833.881.0397

      Email: LoanAdvocate@wsac.wa.gov

      Website: https://wsac.wa.gov/loan-advocacy