To access your accounts being serviced or managed by ECSI, you’ll need to create a profile. To create a profile, click on Sign In or Register at the top of the page.

Follow the simple process by entering the requested information. Once you have created your profile, you will need to connect your account.

Your account number can be located in the upper right hand section of all printed and mailed communication and notifications. The account number is a 17 character alphanumeric number (including a hyphen). A sample account number is 01122-12345678912.

For email communications, your account number can be located in the lower left hand corner of the communication.

You can also search for your account number using your first name, last name, Social Security Number and zip code.

Connecting accounts to your profile will allow you to access your accounts to view your account data, set up a payment plan, make a payment, and more.

To connect an account to your profile, click on UserName in the upper right hand corner under your name.

To disconnect an account from your profile, sign in to your profile, click on UserName in the navigation bar, click on the Connected Accounts tab, and select the X next to the account you wish to disconnect.

You received a letter stating that your loans were transferred to ECSI. This means that we are now servicing your loan on behalf of your college or university. There are some important things you should know now that we are servicing your loan.

You can access your account online.

Simply click on the Sign In or Register button at the top of the page, create your user profile, and connect your Heartland Key. If you need more information about Registering or Connecting Your Key, view the New to ECSI Help Center Page.

Your billing statement and payment schedule will change.

Your payment amount will remain the same, but your billing statement may look a bit different.

For example, if you were previously billed on the 7th of each month, you may have a small amount increase on your first ECSI bill. This happens because your previous servicer accrued daily interest. This additional amount will only be due for your first bill. After your first payment, you will owe the same amount each month.

All existing terms will remain the same, meaning your previous interest will stand even though your statement or schedule is new. If you have questions about the statement and what is required, or when your payment is due, reference your account or bill for the correct due date.

Schedule a recurring payment with ECSI.

We don’t want you to be charged any more than necessary. As soon as you receive a letter stating that we’re your new servicer, be sure to cancel any recurring payments to your previous billing agent. You will now receive monthly or quarterly bills from ECSI and should set up a recurring payment with us.

Enjoy ECSI’s superior service.

We don’t own your loan, but we do service it. Your loan is in good hands with us, and you may contact our dedicated customer service representatives Monday – Friday from 7:30 A.M. to 8:00 P.M. EST

If you can’t remember your username, you can retrieve it from the Sign In page. Click on the Forgot Username? link. Enter your email address, and click on the Continue button. Select Email or Text to receive the verification code and click the Send verification code button. You will receive the verification code via email or text message. Enter the received verification code and click the Continue button, you will find your username on the page.

If you can’t remember your password, you can reset it from the Sign In page. Click on the Forgot Password? link. Select Email or Text and click the Send verification code button. You will receive the verification code via email or text message. Enter the verification code and click the Continue button. You will be able to reset your password.

If you can’t remember your security answers, you can reset them from the Security Question page. Click on the link next to Don’t Remember the Answers to Your Security Questions. Enter your date of birth, phone number, and zip code. If the information you entered matches your profile, you will be able to select new security questions and enter new security answers.

Multi-Factor Authentication (MFA) refers to an additional layer of security that is added to the sign in process. MFA requires you to provide an additional factor to prove that it is really you accessing your account. That additional factor is a code that you receive via text message, automated call, or email.

ECSI has purchased an MFA service provided by Okta, a security solutions provider. Okta is a leading provider of identity security solutions and more than 9,400 organizations trust Okta’s software and APIs to sign in, authorize, and manage users.

ECSI will require MFA authentication each time that you sign in to our system. This will ensure that there is added security each and every time you sign in.

You will be able to choose to receive the MFA code through a text message to your mobile device, an automated call to your mobile device or home phone, or to the primary email. Please keep in mind that you must have a mobile number or home number saved in your ECSI EasyPath profile to receive the MFA code through text or automated call.